Signature Healthcare Center of Waterford
Signature Healthcare Center of Waterford is a for-profit nursing home located at 8333 W Okeechobee Road in Hialeah Gardens, Florida. The location is close to shopping and Florida National University. This nursing home has 214 certified beds and participates in Medicare and Medicaid. Signature Healthcare Center of Waterford is not in a hospital and not in a Continuing Care Retirement Community (CCRC). The nursing home can be reached at (305) 556-9900 or through their website: http://shccenterofwaterford.com/.
Signature Healthcare Center of Waterford has a transitional care unit, Excelerated Care, to offer services to residents who have had a recent hospital stay. The AHCA has given this nursing home a 5-star rating and the U.S. Centers for Medicare & Medicaid Services rate this facility as above average. On their website, Signature Healthcare Center of Waterford notes their facility has received the Medicare Champion Award for pain management, an America’s Top Nursing Home designation from the Consumer Research Council, the Excellence in Action Award, and a Decade of Excellence Award by AHCA.
Signature Healthcare Center of Waterford offers clinical and rehabilitation services, including physical, occupational and speech therapy as well as tracheostomy care, pain management, wound care, post-surgical care, diabetic care, palliative care, orthopedic recovery services, nutrition management services, and more. The nursing home has a spirituality program, concierge services, private rooms, and satellite television.Inspections of Signature Healthcare Center of Waterford
The health inspection rating given to this nursing home by the U.S. Centers for Medicare & Medicaid Services is “below average.” As of September 2018, the last inspection report available for Signature Healthcare Center of Waterford is dated 01/16/2018 and nine citations were listed on that report. During that inspections, inspectors concluded that “the facility failed to maintain resident rooms in safe, clean and comfortable condition.” In four rooms, there were various concerns, including a hole in the wall, stains on a pillow, marks on the plaster and ceiling, and other concerns. Inspectors also found the nursing home did not “implement care plans” for two out of 35 residents observed. Some of those who did not have their care plans followed included residents with skin conditions and pressure ulcers.
In addition, the inspection found that Signature Healthcare Center of Waterford did not “follow professional nursing standards of practice for an unresponsive resident.” The resident had a hypoglycemic episode and inspectors concluded staff did not correctly document blood sugar results or the offering of simple carbohydrates based on the facility Hypoglycemic Management Protocol. In one instance, inspectors found a resident with Diabetes Mellitus did not get appropriate care, as defined by the hypoglycemic diabetic protocol.
Inspectors compiling the 01/16/2018 report also found the nursing home “failed to provide treatment and services” to help a high-risk patient avoid a “facility acquired pressure ulcer.” According to inspectors, a lower-mobility patient was found with a bandage which was not dated to indicate when it was last changed. The patient had a blister formed on the foot and his legs were not elevated when he was in his wheelchair.
The same report indicated that for two of five observed patients “the facility failed to adequately assess and administer in a timely manner pharmacological and non-pharmacological treatment/interventions” for pain management. In both cases, the patients had obvious pain, crying out, grimacing, and crying due to pain. Investigators also concluded the nursing home “failed to ensure effective administration” and did not “ensure staff was following professional nursing standards of practice” while also failing to make sure staff followed the nursing home’s protocol. The inspection also found that the nursing home showed a “failure to ensure emergency medication was readily available to staff.” Quality assurance and implementation of effective plans of action to address concerns was also cited by inspectors as areas of note. Some bandages at the facility were also not disposed of as required by biohazard rules.
Between 2015 and 2018, Signature Healthcare Center of Waterford has seen two complaints which led to a citation.
For fire safety inspection, the last inspection performed was on 01/18/2018. Two citations were noted, which is better than the Florida average (2.1 citations) and the national average (3 citations). Signature Healthcare Center of Waterford has automatic water sprinkler systems in all required areas.Staffing
Signature Healthcare Center of Waterford received an above-average rating for staffing. Residents in this nursing home get 1 hour and 31 minutes with licensed nursing home on average per day. This is similar to both the state (1 hour and 36 minutes) and national (1 hour and 33 minutes) averages. Signature Healthcare Center of Waterford sees more residents per day (195.4) compared to Florida nursing home (107.7) and national (86.6) nursing homes. Residents at this nursing home get 2 hours and 34 minutes with nurse aides per day, on average, which is lower than the 2 hours and 41 minutes in the state but more than the national average of 2 hours and 18 minutes. Residents of Signature Healthcare Center of Waterford get more physical therapist staff hours daily (9 minutes) when compared with residents in Florida (8 minutes) and those in nursing homes across America (7 minutes).
Signature Healthcare Center of Waterford ranks much above average when it comes to access to registered nurses (RNs). In this nursing home, residents get 1 hour and 9 minutes of RN time per day, on average, per resident. In comparison, nursing home residents in Florida and across the country average 40 minutes of RN time per resident per day.Quality of Resident Care
Signature Healthcare Center of Waterford ranks much above average when it comes to resident care. 71.6% of short-stay residents are discharged to the community, compared to a state average of 55.6%. Only 4% of short-term resident report moderate to severe pain, compared to 9.5% of Florida residents and 13.1% of national short-term nursing home residents. 0.2% of nursing home residents of this facility report new or more severe pressure ulcers, compared to the state average of 0.5% and the national average of 0.9%. In addition, no long-term residents reported moderate or severe pain or depression.